Digital Calm Co. provides digital audio products that are delivered electronically and made available for download immediately after purchase. Because these products are digital in nature and cannot be physically returned, all sales are considered final once access to the files has been granted. By completing a purchase on our website, you explicitly acknowledge and agree that you are purchasing non-tangible digital goods and that, in most cases, refunds or returns are not available after delivery.
Refunds will not be issued for reasons including, but not limited to, a change of mind, personal taste or subjective dissatisfaction with the sound, incorrect selection of a product for a specific project, lack of technical knowledge, incompatibility with third-party software or hardware, or failure to properly review product descriptions, previews, formats, and licensing terms prior to purchase. We strongly advise all customers to listen carefully to all available previews, review the provided information, and ensure that the product fully meets their needs before completing a transaction.
In rare and exceptional circumstances, a refund or replacement may be considered if the purchased digital files are demonstrably corrupted, incomplete, or inaccessible due to a technical error directly attributable to Digital Calm Co., and only if the issue cannot be resolved through re-delivery, replacement files, or technical assistance. Any such request must be submitted within 7 days of the original purchase date and must include the order number, a detailed description of the problem, and any relevant supporting information needed to verify the issue.
Accidental duplicate purchases of the same product may be eligible for a refund or store credit at our sole discretion, provided that the duplication can be verified and the request is submitted within a reasonable timeframe. Refunds will not be provided for issues arising from user-side technical limitations, internet connectivity problems, unsupported devices, or third-party software errors beyond our control.
All licensing rights granted with the purchase of our products remain valid, binding, and non-revocable once the digital files have been delivered. Refunds are not available for products that have already been downloaded, accessed, shared, or used in any capacity, including but not limited to integration into creative, commercial, or personal projects.
For any questions, technical issues, or concerns related to your purchase, you may contact us at info@digitalcalmco.xyz. We strive to respond to all inquiries in a timely and professional manner and will make reasonable efforts to resolve legitimate issues transparently and fairly, in accordance with this policy.
By accessing our website and completing a purchase, you confirm that you have read, understood, and agreed to this Refund and Returns Policy in its entirety.